Microsoft shoppers locked out of Azure and M365 solutions because of to geolocation mistake

Some Microsoft prospects had been unable to entry the company’s Azure and Microsoft 365 services on Thursday due to an issue with Microsoft’s geolocation services.

Just right after 12 p.m. GMT, the Microsoft 365 Status Twitter account posted a tweet alerting clients to the fact that it was “investigating an problem wherever buyers with specific conditional access guidelines used may be unable to accessibility any Microsoft 365 support,” introducing that Microsoft was attempting to reverse a current transform in get to mitigate the influence.

As a outcome of the change, some users who experienced an IP-based mostly conditional access coverage professional indicator-in issues, as Microsoft’s geolocation support was inadvertently displaying visitors was originating from Tashkent, Uzbekistan, somewhat than the authentic state of origin.

“Not great. Sending US-dependent website traffic to Uzbekistan is unacceptable on a lot of ranges,” Twitter person @brianwilson said in a tweet, together with screenshots of site visitors becoming routed to Toshkent (the local identify for Tashkent).

“Second time this Month this has transpired. Previously this thirty day period Azure Advert was reporting some of our users as currently being in India these days it is reporting some are in Tashkent, Uzbekistan (myself provided). We are 100% centered in Canada!” Andy Matthews, an impacted buyer, mentioned in a tweet.

Although the issue was eventually settled about eight hrs later, many replies to Microsoft’s initial tweet suggested the challenge had started many several hours before the business initially took to social media to inform its consumers.

This is not the first time this yr Microsoft shoppers have been left not able to obtain the company’s providers. At the close of January, Microsoft implemented a community alter that observed clients across the globe not able to entry its collaboration suite Groups and email service Outlook, as well as Microsoft Trade On the internet, SharePoint On the web, and OneDrive for Enterprise.

Significantly less than two weeks later on, buyers as soon as yet again described possessing problems accessing Teams and Outlook.