Now it’s time to discuss not moral rules, but the rights that passengers have.
As a taxi passenger you are obliged to:
- Fasten your seat belt.
- Pay for a false call if you change your mind about taking the ordered taxi. And, of course, warn the dispatcher or driver that the trip will not take place.
- Pay for the waiting time for a taxi in accordance with the tariff.
- Warn the taxi driver or dispatcher that you are going to travel in a taxi with children, animals or heavy cargo.
- Behave civilly in the car: don’t be rude, don’t smoke or drink alcoholic beverages, preferably don’t eat in the car (so as not to dirty the car). Read more about the rules of etiquette in public transport here .
As a taxi client you have the right:
- Be informed about the cost or tariff of the trip before it begins.
- On the safety of the service provided. If your health is damaged during the trip, the driver of the vehicle will be held responsible.
- Receive a cashier’s check or receipt confirming payment for the use of passenger taxi services.
- Ask the driver to stop at the right place, for example, to make purchases, unless this is against the rules of the road. In addition, you must be prepared to pay for waiting minutes in accordance with the tariff.
- Ask the driver to change the route (if it becomes longer, pay in accordance with the tariff).
- Ask the driver to close or open the window (by mutual consent), turn off or lower the volume of the radio.
If you are not satisfied with the quality of your trip, then you can demand:
- Reducing the price of a service after discovering deficiencies in it or arriving at the destination.
- Reimbursement for travel expenses of inadequate quality.
- But do not forget that the driver also has his own rights. One of them is to refuse to provide you with a service. Here are the reasons why he might do this:
- If you are intoxicated or behave inappropriately, you show aggression.
- If there are more passengers than seats in the car (for large companies, the taxi fleet has special cars – minivans, for example).
- If you are traveling with animals that are transported incorrectly, for example, a dog without a muzzle or a cat without a basket.
- If you are traveling with small children and there is no special seat in the car.
Passenger rights
When ordering a online taxi you should know your rights:
- When calling a taxi, you can choose the make of the car, its class, and also the gender of the taxi driver. By the way, today the “female taxi” service, when a woman is sitting behind the wheel, is gaining great popularity. So representatives of the weaker sex feel safe.
- Upon the arrival of the car, you will be able to find out the preliminary cost of the trip. If in doubt, you can contact the operator and find out the exact price.
- You can choose the optimal route to the destination. The fact is that some taxi drivers, in order to earn more money, choose the longest route. Of course, this is absolutely not beneficial to the passenger, both in terms of time and materially.
- During the trip, you can ask the driver to stop, for example, to go to the store. However, all stops will have to be paid for.
- The vehicle must be clean. If the car arrived dirty and unkempt, you can always refuse it and order a new one.
The machine must be delivered within 15 minutes after ordering it. If for some reason the driver is late, he must warn the client about it. If waiting is not an option, then you have every right to call a new car without waiting for the first one. Lancaster to Manchester Airport taxi offer a comfortable and stress-free journey, perfect for families with young children.
Obligations of passengers
- But a taxi passenger has more than just rights. He must also remember his duties. They are as follows:
- The client must pay for the long wait. Idle time regulations are established in each taxi service separately.
- The dispatcher must be informed in advance about the transportation of the animal. He activates a special tariff. It is also necessary to ensure that the pet does not dirty the interior.
- The dispatcher should also be notified in advance about the baggage. An additional fee is charged for oversized luggage. It is specified in the company’s price list. In addition, the luggage should be packed well.
- The trip should be canceled in advance, at least 10 minutes before the arrival of the car. Otherwise, you will still have to pay for the missed trip.
- Drinking is strictly prohibited in the salon.
In conclusion, it is worth noting that everyone should remember their rights and responsibilities. Knowing and observing them will ensure a comfortable taxi ride. They will also help to resolve any controversial or conflicting situation.